Welcome to Ghar Apna PG 🏡

We are delighted to have you stay with us and are committed to making your experience comfortable, smooth, and hassle-free. Kindly read the following important information carefully to avoid any inconvenience during your stay.

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🔧 Complaint & Maintenance Process
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For any complaints or maintenance issues, please follow the escalation process below for faster resolution:

1️⃣ WhatsApp Complaint BOT
📱 Message on: +91 9319463601 from your registered mobile number to register your complaint through our BOT system.

2️⃣ Tenant App
Register/Login using your registered mobile number on the RentOk Smart Tenant App.

Steps:
Login → Tickets → Raise Complaint

3️⃣ Caretaker
If the issue remains unresolved, contact your assigned caretaker.

4️⃣ Property Manager
Escalate further to the Property Manager if required.

📌 Caretaker and Property Manager contact details are available in your tenant WhatsApp group description. Kindly also read all Terms & Conditions mentioned there.

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📄 Mandatory Documents
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Please keep one printed copy of the following documents:

▪️ Aadhar Card
▪️ PAN Card
▪️ Police Verification

(All documents are available in your Tenant App profile.)

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📶 House Information
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Wi-Fi details, house rules, and important regulations are available in your tenant WhatsApp group description.

Kindly read and follow all rules carefully during your stay.

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❄️ Air Conditioner Usage
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If you are using an AC, kindly share a clear photo of your AC meter reading at the time of shifting to ensure proper electricity tracking.

You are also required to share the AC meter photo every month whenever requested to ensure timely and accurate electricity bill calculation.

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📸 Inventory Record (Very Important)
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At the time of move-in, please create photo/video records of all items provided to you.

Similarly, maintain records during move-out to avoid disputes regarding damages or missing items.

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🎁 Referral Program
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Refer your friends or contacts to stay with Ghar Apna and earn ₹1000 for every confirmed booking.

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📲 Tenant App Download
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For smooth communication, complaint tracking, dues management, and rental agreement access, download the RentOk Smart Tenant App:

📱 Android:
https://play.google.com/store/apps/details?id=net.eazypg.eazypgtenant

🍎 iOS:
https://apps.apple.com/in/app/smart-tenant-app/id1498355410

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🌐 Connect With Us
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Stay updated with us through our social media channels:

📘 Facebook
https://www.facebook.com/pggharapna

📸 Instagram
https://instagram.com/gharapnamng

🐦 Twitter (X)
https://x.com/GharApnaPG

▶️ YouTube
https://youtube.com/@gharapnapg

💼 LinkedIn
https://www.linkedin.com/in/ghar-apna-3a9aba333

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📜 Terms & Conditions
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🚫 Visitor Policy
Opposite-gender visitors are strictly prohibited.

🍺 Alcohol Consumption
Consumption of alcohol is strictly prohibited on the premises.

⏰ Curfew for Outsiders
Outsiders are not allowed on the property after 11:00 PM.

💡 Electricity & Water Usage
Please use electricity and water responsibly.

🛋️ Handling of Provided Items
All provided items and amenities must be handled with care.

🧺 Washing Machine Usage
Avoid using the washing machine for very small loads. Minimum recommended load is 8–10 clothes.

⚡ Energy Conservation
Please switch off geysers, fans, ACs, and lights when not in use.

🏠 Common Amenities
Common amenities are for shared use only and must not be kept for personal possession.

🚫 Prohibited Activities
Illegal activities such as gambling, ragging, drug usage, or any unlawful behavior are strictly prohibited.

🍳 Kitchen Usage & Hygiene
Tenants using the kitchen are fully responsible for maintaining cleanliness and hygiene.

💰 Electricity Billing Policy
Electricity charges (common + AC) are applicable even if a tenant has not stayed in the room.

For all Terms & Conditions, please visit:
https://gharapna.in/blogs

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⚠️ Important Notes
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▪️ A mandatory 30-day notice period is required after completion of your lock-in period.

▪️ Notice requests are accepted ONLY through the RentOk Smart Tenant App.

▪️ Electricity bills must be paid on time. Every month, the electricity bill will be added to your Tenant App profile.

To understand the electricity bill division process, please refer to:
https://www.gharapna.in/blog/1/complete-guide-to-electricity-billing-in-pg-accommodation

This is how we calculate the electricity bill:-

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📝 Rental Agreement Signing (Mandatory)
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Signing your rental agreement personally is mandatory. If not signed, you may face issues during refund processing as it violates our refund policy.

Also ensure all required profile details are filled properly, such as:

▪️ Aadhar Card
▪️ PAN Card
▪️ Date of Birth
▪️ Parent Details
▪️ Email ID

📌 Steps:
Login to RentOk Smart Tenant App using your registered mobile number → Go to Profile Section → Click on “Sign Your Rental Agreement” → Read all terms carefully → Sign digitally using your phone touch.

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We look forward to making your stay a pleasant experience 😊

If you require any assistance, feel free to reach out through the proper channels mentioned above.

Thank you for choosing Ghar Apna PG ❤️

Warm Regards,
Team Ghar Apna