At Gharapna, we aim to ensure transparency and fairness in our booking and rental process. This Refund Policy outlines the terms under which refunds are applicable.

• Any platform service fee/booking fee charged by Gharapna is non-refundable.

• Security deposits are collected by property owners and are refundable at the end of your stay, subject to:

  • No damage to property or assets.

  • Clearance of rent, utility bills, and dues.

  • Compliance with the agreed notice period.

• Deductions may apply for damages, late payments, or breach of property rules.

• Rent once paid for the ongoing month is non-refundable, even if the tenant vacates early.

• Prepaid rent for future months may be refunded if the tenant cancels before move-in, subject to property owner’s approval.

• Cancellation requests made 7 days or more before the move-in date: Eligible for a full refund of rent and deposit (excluding booking fee).

• Cancellation requests made within 7 days of move-in date: Partial refund, subject to deductions.

• Cancellation after move-in: Only the deposit is refundable, as per property rules.

• Approved refunds will be processed within 7–14 working days via the original payment method.

• Gharapna acts as a facilitator between tenant and property owner.

• Any disputes related to refunds must be resolved directly with the property owner; Gharapna can provide support but holds no liability.