PG Living Expectations: Damage Policy, Appliance Repairs, Service Standards & Resident Cooperation

icon Rules & Regulations
icon Anant sahu
icon 23 Apr 2026

Living in a PG (Paying Guest accommodation) is a convenient and affordable housing option for students and working professionals. At the same time, it is important for both management and residents to understand that PG accommodation works differently from hotels or luxury serviced apartments.

A PG is a shared living setup designed to provide safe, comfortable, and budget-friendly housing with essential amenities. To maintain fairness and smooth operations, certain policies are necessary.


1. Damage Caused by Tenant Must Be Repaired at Tenant’s Cost

Any damage caused by a resident, guest, or due to negligence must be repaired or replaced at the tenant’s cost.

This is a basic and clearly mentioned point in the terms and conditions shared during joining.

Examples may include:

  • Broken furniture due to misuse
  • Damaged door locks
  • Broken mirrors or glass
  • Electrical items damaged due to mishandling
  • Water wastage or plumbing damage due to misuse
  • Paint damage, wall drilling, stains, etc.

We believe in fair use. If an item gets damaged due to intentional misuse, rough handling, or negligence, the responsible resident must bear the cost.


2. Normal Wear & Tear Is Different

We understand that appliances and fittings may stop working over time due to normal wear and tear. In such cases, residents should report the issue immediately.

Examples include:

  • Fan not working after long use
  • Water purifier issue
  • Refrigerator cooling issue
  • Washing machine technical problem
  • Geyser malfunction
  • Electrical switch failure
  • Plumbing leakage due to age/use

These issues are not charged to the tenant if caused naturally.


3. Repair Depends on Warranty / AMC / OEM Service Provider

Once we receive a complaint regarding any electronic appliance or equipment, if the item is under:

  • Warranty
  • Annual Maintenance Contract (AMC)
  • OEM Service Coverage

We lodge a complaint with the authorized company/service provider.

However, residents must understand that repair timelines sometimes depend on third-party service teams. We also rely on their technician schedules, spare part availability, and response times.

Sometimes service may be completed quickly, while in other cases it may take a few days.

We sincerely understand the inconvenience caused and request residents to cooperate during such situations.


4. PG Is Not a Hotel Accommodation

A PG accommodation is not the same as a hotel, luxury apartment, or premium serviced residence.

PG housing is meant to provide:

  • Affordable rent
  • Shared amenities
  • Practical living arrangements
  • Basic maintenance support
  • Safe and comfortable stay

Just like in our own homes, when an appliance stops working, we usually arrange repair first rather than immediately buying a brand-new replacement the same day.

The same practical approach applies in PG living.


5. Premium Options Available for Higher Expectations

We respect that different residents have different expectations.

If any resident feels that standard PG services at the current rent do not meet their expectations, they may discuss with management.

We can also help shift eligible residents to one of our premium properties where:

  • Higher service standards
  • Better interiors
  • Faster support systems
  • Upgraded amenities
  • Premium maintenance models

may be available at a higher rental cost.

Better service models naturally involve higher operational expenses.


6. Communication Is Important

Instead of arguments, misunderstandings, or unnecessary complaints in groups, we encourage direct communication.

If any resident has a genuine concern, they may contact us via WhatsApp or SMS and schedule a callback.

We are happy to discuss issues personally and professionally.

📞 Contact: 9I36 666 8I3


7. Vacating Option as Per Policy

If a resident is not satisfied even after discussion, they may choose to provide notice to vacate as per agreed terms and policy.

We always prefer mutual understanding and respectful communication.


Final Note

Running a PG professionally involves balancing affordability, maintenance, service staff, vendor support, and resident expectations.

We remain committed to providing honest and practical accommodation solutions while requesting residents to cooperate responsibly.

Respecting property, reporting issues on time, and communicating properly helps create a better living environment for everyone.

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