FAQs

How may we be of help?​

“The electricity bill is separate from the rent, and there are no hidden charges. Whatever amount is billed, it is divided among all tenants through submeters. This ensures that each tenant takes responsibility for switching off lights, fans, ACs, geysers, etc., when not in use. to minimize electricity wastage and keep the bill as low as possible.

Through our Smart Tenant App, you can log in and find the ‘Move Out Request’ option under the profile section. Please note that according to the rental terms, you can only submit the move-out request with a minimum of 30 days’ notice after the agreed lock-in period, if any, has been completed.”

Dear Sir/Madam,

As per the rental terms, a one-month notice is mandatory after the lock-in period for both the owner and tenant. If you are vacating before this period, rent is applicable until the completion of the notice period, and the deposit will be refunded on the day the notice is completed.

Dear Sir/Madam,

The refund of your deposit is an automated process handled by our account team, and it will be initiated within 24 to 48  hours following your vacate date. If your UPI ID or account details have not been updated in our records, kindly provide them through Whatsapp SMS  to 9136666813  ensure a seamless transaction.

Additionally, we kindly request that you ensure all your personal belongings related to the PG accommodation, such as bedsheets, pillows, keys, etc., are neatly packed inside the cupboard provided. We also request that you share a photograph of the cleared area, including the submeter if any one is installed for your bed, to facilitate our inspection process.

Dear Sir / Madam,

We want to clarify that the rent and deposit are entirely separate. Tax deductions apply solely to rent, while the deposit is fully refundable. As per the rental terms, the deposit will not be adjusted against the rent. It will be returned in full upon vacating the premises on the agreed-upon date.

Dear Sir / Madam,

As outlined in our booking receipt in the terms and conditions, the token amount paid upon reservation serves as a commitment to secure the property for your specified dates. Regrettably, due to our policy and the operational considerations involved in reserving the property exclusively for your stay, refunds for cancellations are not feasible.

We empathize with your circumstances and are committed to finding a resolution that aligns with our policies. While a refund may not be possible, we are open to discussing alternative options, such as providing available best discount and coupon in your near future booking or exploring other accommodations within our portfolio.

The requirement to provide the landlord’s PAN details for claiming House Rent Allowance (HRA) is specified under *Rule 26C* of the Income Tax Rules, 1962, and *Section 10(13A)* of the Income Tax Act, 1961. The relevant circular by the Central Board of Direct Taxes (CBDT) is Circular No. 08/2013 dated 10th October 2013.

Here’s a summary of the applicable rule:

– *Rule 26C of the Income Tax Rules, 1962*: This rule specifies that if the annual rent paid by an employee exceeds ₹1,00,000, the employee is required to provide the landlord’s PAN to the employer for HRA exemption purposes.

– *Section 10(13A) of the Income Tax Act, 1961*: This section pertains to the exemption of House Rent Allowance from income tax and outlines the conditions under which the exemption can be claimed.

In your case, the tenant is paying a monthly rent of ₹12,000, which totals ₹24,000 for the two months. Since this amount does not exceed ₹1,00,000 in a year, it is not mandatory to provide the landlord’s PAN card details to claim HRA.

Therefore, for a rental period of only two months with a total rent of ₹24,000, sharing the landlord’s PAN card details is not required according to these rules.

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